Job Details:

West Lake Country Club.
Position Summary – Assistant Racquet Sports Professional.
Job Title: Assistant Racquet Sports Professional.
Department: Racquet Sports.
Reports To: Director of Racquet Sports.

Compensation:

$10 per hour (up to 30 hours per week) for Racquet Sports Pro Shop, Court Maintenance, and Administrative Duties.
Lessons: Position retains 70% commission on all private lessons, group lessons, and clinics.
Revenue share potential for social events, camps, and other assigned programming as directed by Director of Racquet Sports.

POSITION SUMMARY:
The Assistant Racquet Sports Professional is responsible for delivering an exceptional tennis and pickleball experience for members and their guests. This position involves organizing engaging racquet sports (tennis & pickleball) clinics, private lessons, and events that encourage active participation in the Club’s programs. In this role, you will also be responsible for promoting the club’s athletic memberships and fostering relationships with potential prospects, serving as a racquet sports ambassador to enhance the overall value of the club. In this position, you will also maintain tennis and pickleball facility operations, ensure consistently high-quality service for members and guests, and meet the Club's standards and expectations, with a strong focus on member engagement.

ESSENTIAL JOB FUNCTION:

Assist in the design and promotion of engaging clinics, private lessons, and programs for adults, juniors, and seniors, aimed at enhancing skill development and boosting participation.
Provide instruction for private and group tennis and pickleball lessons, including skill-building drills, to promote player development and enjoyment of the sport.
Help organize and promote leagues, round robins, drop-in sessions, ladders, tournaments, and other relevant events to enhance community engagement and encourage participation.
Optimize the use of the club’s racquet sports facilities to minimize attrition and attract new members, fostering a vibrant and engaging community atmosphere.
Provide assistance to members with all their racquet sports needs while ensuring compliance with established policies.
Assist and encourage players to select and purchase equipment in the racquet sports pro shop, and effectively manage the point-of-sale system and inventory.
Interact professionally with members and guests, providing assistance with changes and accommodating last-minute requests as needed.
Maintain the courts to a high standard and ensure a safe environment for all facility users.
Ensure that the Club’s high standards of service and quality are met or exceeded.
Be knowledgeable of and comply at all times with the Club’s standards, policies, and regulations to encourage safe and efficient operations.
Work cooperatively with other departments to develop combined programs for the membership.
Administer and enforce Club tennis and pickleball policies and procedures regarding play on Club courts.
Explain and answer questions about the rules and regulations of tennis and pickleball.
Interact with members, guests, staff, and visitors to the racquet sports facility to ensure member and guest satisfaction.
Monitor court usage including special events, clinics, and lessons.
Maintain consistent communication with fellow employees to review operational goals and inform them of any problems or significant issues.
Perform other related duties as directed.

EDUCATION/EXPERIENCE/SKILLS:

High School Graduate or Equivalent.
RSPA, PTR, USTAC certified within 30 days of hire.
CPR and AED Certified within 30 days of hire.
Exceptional interpersonal and member-guest relations skills, friendly, outgoing, and positive attitude.
Thorough knowledge of the game of tennis and pickleball, and possesses effective teaching styles and techniques.
Ability to promote and teach private and group lessons to juniors and adults.
Strong verbal and written communication skills and ability to lead a class.
Comfortable working with all age groups and building relationships with members and team members.
Excellent communication, time management, and organization skills.
Team player and demonstrate the ability to be a team member of the racquet sports department, and serve as a valuable member of the racquet sports team with the ability to work hands-on in a fast-paced environment.
Possess the ability to communicate effectively with members and staff of diverse backgrounds, cultures, and education levels.
Demonstrated results-oriented and capable of working with minimal direction.
Strong proficiency in MS Office (Excel, Word, etc.), experience with POS systems, and Club operation knowledge.
Ability to sit, stand, walk, reach, climb and lift up to 50 pounds.

TYPICAL PHYSICAL AND MENTAL DEMANDS:

Frequent lifting and moving of objects.
Continuous standing, walking, running, bending, stooping, and repetitive actions.
Be able to lift objects weighing up to 50 pounds.
Ability to control natural swing speed during instruction.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must have the ability to handle multiple tasks at one time and maintain composure and objectivity under pressure.
Must work in a safe, prudent, and organized manner.
Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and employees.

TYPICAL WORKING CONDITIONS:
Varied weather conditions are expected with exposure to heat/humidity or cool/cold conditions, fumes or airborne particles, and outside weather conditions. Varying schedule to include evenings, holidays, and extended hours as business dictates.

The description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Position descriptions and duties may be modified whenever deemed appropriate by management.

West Lake Country Club

Assistant Racquet Sports Professional

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